|1. Contact the bank.
- Gather account information: PCard account number and cardholder name
- Contact U.S. Bank at (800) 344-5696. This phone number is a 24-hour, toll-free number.
- Inform the bank representative that your PCard has been lost or stolen.
|2. Contact your department PCard supervisor/approver.
- Inform your department PCard supervisor/approver that your card has been lost or stolen. This is the person who reviews your PCard statement charges.
- Request that your Department PCard Supervisor contact the UCLA PCard administrator to state that your card was lost or stolen and that you have reported it to U.S. Bank Customer Service.
|3. Document unidentifiable charges.
- If unidentifiable or fraudulent activity occurred on the account before the account was terminated, communicate this to the U.S. Bank Customer Service Desk. If U.S. Bank requests that you complete any paperwork be sure to keep a copy for your records.
- Contact the UCLA PCard administrator.
NOTE: The cardholder is responsible for charges until the bank can identify them as fraudulent or unidentifiable. If you fail to call U.S. Bank Customer Service within 60 days from the date of the questionable transaction, the University may not be able to receive credit for the transaction.
UCLA is not responsible for charges that appear on your card after you have reported them to U.S. Bank Customer Service. However, charges made prior to notifying the bank remain UCLA's obligation until a resolution is reached with the merchant and U.S. Bank.