Mail, Document & Distribution Services (MDDS)
MDDS utilizes USPS for campus’ outbound shipping and receiving needs. All USPS shipments must follow UCLA Policy 310: UCLA Mail & Bulk Mail Services.
No purchase order (PO) or credit card information is needed for shipping. MDDS recharges will be sent to the department ledger at the end of the month.
- Domestic Shipping: Packages can be dropped off at the UCLA Strathmore Level B Lobby or picked up during the department’s regular mail stop. A UCLA return address with a valid recharge ID must be listed on the package.
- International Shipping: Complete the customs form and attach a copy to your package before submitting it to MDDS for processing. For export control issues related to international shipping, send the shipping intake form to export.controls@research.ucla.edu.
Additional information can be found on the Mail, Documents & Distribution website.
For questions or concerns, email mdds@mdds.ucla.edu.
FedEx
UCLA departments looking to utilize FedEx must set up a UCLA-affiliated account.
Follow the instructions in FedEx’s How Do I Create A New FedEx Account knowledge article. Departments should create a business account, not a personal account.
Once your account has been created, complete the FedEx New Government Account Request Form and send it to govtsupport@fedex.com to receive UCLA-specific pricing.
If your department has an existing FedEx government account, it should already be linked to UCLA specific-pricing. You do not need to complete the FedEx New Government Account Request Form.
If you are receiving an error message regarding "Account Admin":
- Call FedEx Tech Support at (877) 339-2774.
- Listen to the prompt and say "fedex.com".
- Listen to the prompt and say "it's something else".
- If the support team is unable to quickly resolve your issue, take note of the TR case number and email it to carrie.norwood@fedex.com.
- Domestic Shipping: Follow the instructions outlined on FedEx’s How To Ship a Package web page.
- International Shipping: Prior to shipping internationally, complete the shipping intake form and send it to export.controls@research.ucla.edu. For additional information, follow the instructions on FedEx's How to Ship Internationally web page.
- How-To Videos:
| Support CHannel | contact info | Support Areas |
|---|---|---|
| UCLA Account Support | govtsupport@fedex.com |
|
| FedEx Customer Service | (800) 463-3339 |
NOTE: To file a claim, access FedEx's online claim system.
|
| FedEx Freight Service | (800) 332-0807 |
|
| International Customer Service |
(800) 247-4747 |
|
| Technical Support | (877) 339-2774 |
NOTE: When contacting technical support, ensure you receive a case number.
|
American Cargoservice
American Cargoservice is a full service domestic and international freight forwarder that possesses customs power-of-attorney for UCLA. International inbound shipments valued over $2,500 and/or traveling internationally require formal clearance by a customs broker and must go through American Cargoservice.
Detailed instructions for shipping with American Cargoservice can be found on their website.
American Cargo Service
7886 Convoy Court
San Diego, CA 92111
www.acssan.com
For questions or concerns, contact Crystal Laramie at 858-565-4125 or email uc@acssan.com.
United Parcel Service (UPS)
When shipping with UPS, UCLA departments must create their own account. UPS invoices can be paid via BruinBuy Plus' "Shipping Payments" form.
Shipping instructions can be found on the UPS website.
For questions or concerns, contact Angela Richardson-Spann at arichardsonspann@ups.com or 800-550-4184 (x114-2367).
- UPS Enterprise Customer Support: 800-877-1497
- UPS General Customer Service: 800-377-4877
- UPS Technical Support: 888-553-1118
- UPS International Shipping: 866-225-8308
- UPS World Ship - Tech Support: 888-553-1118
- UPS.com Tech Support: 877-289-6418
- UPS Tracking & Supply Ordering: 800-742-5877
- UPS Billing Inquiries: 800-811-1648
- UPS Payment by Phone: 800-477-7080
- UPS Quantum View Manage: 800-247-9035
