Invoice & Purchase Order Troubleshooting
In general, a hold-reason code is used when there is:
- A mismatch between the invoice and the order.
- Missing documentation.
- An issue with policy compliance.
You may see the following hold-reason codes on your Hold & Incomplete (H & I) invoice status report in BruinBuy. The table below provides the most common hold-reason codes to facilitate resolution. (A full list of all hold-reason codes can be found linked below and in Related Information.)
Resolution for the Hold
Invoice unit price is greater than the PO (purchase order) unit price.
|How to Resolve Invoice & Purchase Order Price Mismatches|
Lines on invoice do not match PO.
|How to Resolve Invoice & Purchase Order Line Mismatches|
Not a valid PO; Does not exist in our system.
|How to Resolve Invalid Purchase Order Numbers|
PO is closed.
|How to Review a Closed Purchase Order|
PO is created for another vendor.
|How to Resolve Incorrect Vendor Names on Purchase Orders|
Miscellaneous Hold-Reason Codes
Many other hold-reason codes exist aside from those listed above. To resolve a mismatch that is not referenced above, please consult the H & I Hold-Reason Codes.