Invoice & Purchase Order Troubleshooting

Effective January 2, 2024, UCLA transitioned to its new procure-to-pay system, BruinBuy Plus. This web page is actively being updated; however, it still references the legacy BruinBuy system and processes. Review the BruinBuy Plus hub for additional information and resources.

In general, a hold-reason code is used when there is:

A mismatch between the invoice and the order.
Missing documentation.
An issue with policy compliance.

You may see the following hold-reason codes on your Hold & Incomplete (H & I) invoice status report in BruinBuy. The table below provides the most common hold-reason codes to facilitate resolution. (A full list of all hold-reason codes can be found linked below and in Related Information.)

Hold-Reason Code	Hold-Reason Description	Resolution for the Hold (Select item below)
PB	Invoice unit price is greater than the PO (purchase order) unit price.	How to Resolve Invoice & Purchase Order Price Mismatches
PG	Lines on invoice do not match PO.	How to Resolve Invoice & Purchase Order Line Mismatches
PX	Not a valid PO; Does not exist in our system.	How to Resolve Invalid Purchase Order Numbers
PE	PO is closed.	How to Review a Closed Purchase Order
PF	PO is created for another vendor.	How to Resolve Incorrect Vendor Names on Purchase Orders

Miscellaneous Hold-Reason Codes

Many other hold-reason codes exist aside from those listed above. To resolve a mismatch that is not referenced above, please consult the H & I Hold-Reason Codes.