Review this edition to learn more about upcoming BruinBuy Plus maintenance, new system enhancements, and more!
Upcoming System Outages: July BruinBuy Plus Maintenance
To support quarterly and monthly system maintenance, BruinBuy Plus may be unavailable during the following periods:
| Maintenance Window | Impact |
|---|---|
| Friday, July 12, 5 p.m. PDT through Monday, July 15, 5 a.m. PDT | Complete system outage |
| Thursday, July 18, 5 p.m. PDT through Friday, July 19, 3 a.m. PDT | Intermittent system disruptions |
| Thursday, July 25, 5 p.m. PDT through Friday, July 26, 3 a.m. PDT | Intermittent system disruptions |
Please plan your transactions and activities accordingly.
If you have any questions or experience issues after a maintenance window, submit a ticket to our Service Desk.
New System Enhancements
On Monday, July 15, several system enhancements will be made available in BruinBuy Plus. Please review the details below to learn more about these upcoming changes to the system.
New Vendor Search Layout
The vendor search feature has been enhanced to have a consistent experience with other search features within BruinBuy Plus, such as the invoice and purchase order searches. This layout change will allow you to more easily search for vendors within the system. New enhancements to the vendor search include the ability to:
- Add quick filters
- Save searches
- Export search results
Enhanced Change Request Highlighting
When completing a Change Request, unit price, quantity, and new lines are highlighted in draft mode when the values are different from those on the corresponding purchase order. This will make it easier to identify changed values.
Improved "What's Next?" Workflow Panel Formatting
The What’s Next? workflow panel has been improved to help you better understand where documents are in workflow, including the ability to see timestamps for when activities were completed and by whom.
Reminder: New BruinBuy Plus Web Pages
We recently launched two new BruinBuy Plus web pages:
Invoice & Pay Statuses
The Invoice & Pay Statuses web page replaces the previous “Search Invoice & Payment Status” PDF training guide. This enhanced format brings improved searchability and expanded content, allowing you to easily access the information you need without leaving the Campus Purchasing & Payables website.
Rejected Invoices
The Rejected Invoices web page is designed for both departments and vendors. It documents UCLA’s two invoice rejection paths, offering visual and written resources to help you understand why an invoice may be rejected.
Links to these materials have been added to the BruinBuy Plus hub.
Service Desk Contact Information
The BruinBuy Plus hub continues to be updated with new resources. In the event the BruinBuy Plus hub is not able to answer your questions, the Service Desk is ready to assist. You can contact the Service Desk using one of below methods:
- Email: help@it.ucla.edu
- Phone: 310-267-HELP (4357)
- ServiceNow Portal: https://tinyurl.com/bruinbuy-plus-support
NOTES:
- The Service Desk is receiving a high volume of tickets through help@it.ucla.edu and other Business Finance Solutions (BFS) inboxes, such as Accounts Payable and Vendor Management. Please only direct your inquiries to one inbox to prevent duplicate tickets being produced.
- To ensure that we can address your questions in a timely manner, we ask that you please follow our best practices guide. Provide as much detail as possible in your ticket so that we can assist to the best of our ability.
- If you are following up on a ticket beginning with “SRXXXXXXX”, please reply to the most recent email with the ticket number in the subject line.
- Please do NOT email ucla@service-now.com for BruinBuy Plus support. BruinBuy Plus tickets are not created nor managed from that email address.
Upcoming Events
For information on all events, visit the Events web page on the Ascend 2.0 website.
- Accounts Payable Office Hours | Join us for BruinBuy Plus Accounts Payable (AP) Office Hours to get your AP questions answered by procurement leaders and subject matter experts. Mondays at 9:00 – 10:30 a.m. PDT and Fridays at 3:00 – 4:30 p.m. PDT.
- Travel Accounting present on Mondays.
- Central Resource Unit (CRU) present Fridays.
- Vendor Management Office Hours | Join us for BruinBuy Plus Vendor Management Office Hours to get your vendor management questions answered by procurement leaders and subject matter experts. Tuesdays at 3:00 – 4:30 p.m. PDT.
- Purchasing Office Hours | Join us for BruinBuy Plus Purchasing Office Hours to get your purchasing questions answered by procurement leaders and subject matter experts. Wednesdays at 11:00 a.m. – 12:30 p.m. PDT.
- Subaward/Subcontract Office Hours | Join us for BruinBuy Plus Subcontract/Subawards Office Hours to get your questions answered by procurement leaders and subject matter experts. Thursdays at 11:00 – 12:00 p.m. PDT.
