The Office of the Vice Chancellor & Chief Financial Officer sent the following communication to CAOs and CFOs.

As previously communicated, the Concur FAU approver file has failed to load on several occasions. We have escalated the matter with Concur and are working closely with them to implement a long-term solution that prevents future disruptions. 

In the meantime:

• To reduce the file size, we have loaded only the FAU/approver combinations that have previously been used in Concur. Reports and requests can now be submitted as usual. 
• If a new FAU/approver combination is needed, create a case. The FAU will be added to our overnight file and made available the next business day. 
• If your unit made direct-billed reservations during the recent “outage", you can now submit the request for department approval (if applicable).

Please share this information with your teams and affected users. We will provide additional updates as they are available.