Review this edition to learn about the April Ascend 2.0 Town Hall, recent orders that were not fulfilled by Amazon Business Prime, and more!
Ascend 2.0 Town Hall Recap
On April 24, attendees of the Ascend 2.0 Town Hall heard directly from Stephen Agostini, UCLA’s new Vice Chancellor and Chief Financial Officer, about the status of the recent BruinBuy Plus implementation. Stephen spoke to two key objectives that University leadership is currently focused on: reducing the backlog of open invoices and driving improvements in our procure-to-pay processes.
Rejected Amazon Orders
UCLA was made aware that approximately 150 Amazon Business punchout purchase orders (POs) created between April 17 and April 19 were not received/fulfilled by Amazon Business. If you still need these orders, please recreate the transaction through the Amazon Business punchout. The POs that were not received/fulfilled will be cancelled and closed to remove the encumbrance.
Small Business First Waiver
The UC Small Business First Program is a system-wide initiative to provide more accessible business opportunities for certified Small Businesses (SB) and Disabled Veteran Business Enterprises (DVBE). As part of the transition to BruinBuy Plus, the DocuSign Small Business First Waiver process has been sunset. The waiver is now embedded within the BruinBuy Plus Purchase Request form.
To learn more, review the slides from the April P2P Hot Topic webinar.
Service Desk Contact Information
The BruinBuy Plus hub continues to be updated with new resources. In the event the BruinBuy Plus hub is not able to answer your questions, the Service Desk is ready to assist. You can contact the Service Desk using one of below methods:
- Email: help@it.ucla.edu
- Phone: 310-267-HELP (4357)
- ServiceNow Portal
Important information:
- The Service Desk is receiving a high volume of tickets through help@it.ucla.edu and other Business Finance Solutions (BFS) inboxes, such as Accounts Payable and Vendor Management. Please only direct your inquiries to one inbox to prevent duplicate tickets being produced.
- To ensure that we can address your questions in a timely manner, we ask that you please follow our best practices guide. Provide as much detail as possible in your ticket so that we can assist to the best of our ability.
- If you are following up on a ticket beginning with “SRXXXXXXX”, please reply to the most recent email with the ticket number in the subject line.
- Please do NOT email ucla@service-now.com for BruinBuy Plus support. BruinBuy Plus tickets are not created nor managed from that email address.
Upcoming Events
For information on all events, visit the Events webpage on the Ascend 2.0 website.
- Accounts Payable Office Hours | Join us for BruinBuy Plus Accounts Payable (AP) Office Hours to get your AP questions answered by procurement leaders and subject matter experts. Mondays at 9:00 – 10:30 a.m. PST and Fridays at 3:00 – 4:30 p.m. PST.
- Vendor Management Office Hours | Join us for BruinBuy Plus Vendor Management Office Hours to get your vendor management questions answered by procurement leaders and subject matter experts. Tuesdays at 3:00 – 4:30 p.m. PST.
- Purchasing Office Hours | Join us for BruinBuy Plus Purchasing Office Hours to get your purchasing questions answered by procurement leaders and subject matter experts. Wednesdays at 11:00 a.m. – 12:30 p.m. PST.
- Subaward/Subcontract Office Hours | Join us for BruinBuy Plus Subcontract/Subawards Office Hours to get your questions answered by procurement leaders and subject matter experts. Thursdays at 11:00 – 12:00 p.m. PST.
- P2P Hot Topic Webinar | UCLA Campus Purchasing & Payables hosts this monthly webinar for staff responsible for the procurement of goods or services at UCLA. The next session will be held on May 8 at 11:00 a.m. PST.
