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Invoice Resolution

Below are resources to help departments resolve their invoice issues.

Article Description
BruinBuy Change Orders


  • Describes when a change order is needed and shows how to process one.
  • Provides links to the BruinBuy User Guide for step-by-step instructions on processing change orders.
How to Stop Payment & Cancel Checks
  • The vendor has not received their check yet and it has been more than two weeks since the check has been issued. What do I do next?
  • A check was created with the wrong vendor address. How do I resend a check to another address?
How to Reduce Payment Delays to Vendors & Employees
  • Tips on common issues that cause delays in payment to vendors or reimbursements to employees.
  • Suggests proactive steps that purchase order (PO) preparers can take to prevent delays.
Invoice & Purchase Order Troubleshooting
  • Common hold-reason codes for Hold & Incomplete (H & I) reports and how to resolve them: 
    • PB: Invoice unit price is greater than the PO unit price.
    • PG: Lines on invoice do not match PO.
    • PX: Not a valid PO; PO does not exist in our system.
    • PE: PO is closed.
    • PF: PO is created for another vendor.
  • All H & I Hold-Reason Codes: Complete list of hold-reason codes.
  • What can I submit for reimbursement?
  • How do I submit a reimbursement request?
  • What type of documentation do I need?
  • What policies regulate reimbursement procedures?
Releasing Encumbrances & Memo Liens
  • How do I release an encumbrance when a PO has been paid in full, but the P.O. still shows a balance on the encumbrance?
  • What does it mean to zero out a PO?