Vendor Registration FAQs
Quick Access
Frequently Asked Questions
Use this page to get your vendor registration answers! Don't see your question? Review our other training materials or send us a message.
General
- Is PaymentWorks used for one-time payees and reimbursements?
- One-time payees and reimbursements have separate processes. To learn more:
• Review our One-Time Payee page
• Access our Reimbursement Request: Guidelines and Procedures document - Is PaymentWorks just for onboarding new vendors?
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No, PaymentWorks is also for existing vendors. You should invite an existing vendor if they want to make a change to their current information or need to be reactivated.
Change Examples:
• New insurance certificate
• Updated remittance address
• Modified banking information - Is PaymentWorks a secure method of collecting vendor information (e.g., PII, banking details, etc.)?
- Yes, PaymentWorks is secure and should be used to collect vendor information, including PII and banking details.
- Is there a fee for the vendor to register in PaymentWorks?
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There is no cost to the vendor to use PaymentWorks.
- Can I register on behalf of the vendor?
- No, you cannot register or update information in PaymentWorks on behalf of the vendor. Additionally, you are only able to see whether a vendor has registered – you cannot view any of the details the vendor submitted to the system.
Process
- After I initiate the invitation to the vendor, what happens next?
- You can log into PaymentWorks and track the progress of the vendor onboarding. Check out our Tracking Onboarding training materials for additional information!
- Can the vendor start their registration, “save and exit,” and then log into PaymentWorks later to complete their registration?
- Yes, the vendor can start their registration, save their progress, and then exit. The vendor cannot submit their registration until all required information is provided.
- How long will it take to set up a vendor using PaymentWorks?
- The entire process typically takes two to four weeks.
- Can I see what the vendors see when they register in PaymentWorks?
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Yes! Check out the Preview My Organization's Registration Form article for instructions.
Our U.S. Company and Foreign Individual PaymentWorks demos also provide insight into the vendor registration experience.
Troubleshooting & Help
- How does the vendor enter their International Bank Account Number (IBAN) in PaymentWorks?
- The International Bank Account Number (IBAN) in PaymentWorks article outlines how to enter this information.
- The vendor is not a U.S. citizen, but they are a Permanent Resident. What should they select for Country of Citizenship?
- Because this information is used for tax purposes, please have the vendor select United States.
- My vendor is receiving the error SSN Already in Use. What should they do?
- Please share the SSN Already in Use article with the vendor. This will walk them through the next steps.
- Can I cancel an invitation to a vendor?
- Our Vendor Registration Training page outlines what to do if a vendor invitation is no longer needed.